Your personal data and its security are important to us. If you have any questions or concerns regarding how we process your personal information, you may contact us at:

Prison Island UAE – Legal Department
Dubai, United Arab Emirates
Email: info@prisonisland.ae

By using the prisonisland.ae website, you agree to the processing of your personal data as described in this Privacy Policy.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation applied to personal data (collection, storage, use, etc.).
Data Subject: The individual whose personal data is being processed.
We/Us: Prison Island UAE.

2. General Data Protection Principles

We adhere to the following principles:

• Lawfulness, fairness, transparency: All processing is carried out with a valid legal basis and in a transparent manner.

• Purpose limitation: Personal data is collected for specific, legitimate purposes and is not further processed in a way incompatible with those purposes.

• Data minimisation: Only the minimum amount of data necessary for our services is collected.

• Storage limitation: We do not keep personal data longer than required.

• Accuracy: We take reasonable measures to keep personal data up to date and accurate.

• Integrity and confidentiality: We take appropriate security measures to protect your data.

3. Your Rights

As a data subject, you may exercise the following rights (subject to applicable UAE privacy and data protection laws):

• Right to be informed: You have the right to understand how your data is collected and used.

• Right of access: You may request a copy of your personal data held by us.

• Right to rectification: You may request correction of inaccurate or incomplete data.

• Right to deletion: Under certain conditions, you may request that your data be deleted.

• Right to restrict processing: You may request that processing of your data be limited in specific circumstances.

• Right to object: You may object to certain types of processing, including direct marketing.

• Right to data portability: You may request your personal data in a machine-readable format.

• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

• Right to lodge a complaint: If you are not satisfied with how your request is handled, you may contact the relevant UAE supervisory authority.

4. Personal Data We Collect

Information You Provide to Us

This may include your name, email address, phone number, billing information, or any details you submit when:

• Completing a booking

• Filling out a contact form

• Subscribing to newsletters or promotional updates

• Participating in competitions or website activities

Information Automatically Collected

This may include:

• IP address

• Device information

• Browser type

• Cookies and session data used to improve website functionality and user experience

To view the cookies used on our website, see our Cookie Policy.

Publicly Available Information

We may collect information that you publicly share online (e.g., social media profiles).

5. How We Use Your Personal Data

We may use your personal information for the following purposes:

To Provide Our Services

• Managing bookings and customer communication

• Sending confirmations, updates, or service notifications

• Providing access to downloadable materials or promotional offers

• Sending newsletters when you subscribe (you may unsubscribe anytime)

To Improve User Experience

• Analysing site performance

• Personalising content

• Enhancing navigation and features

To Meet Legal and Contractual Obligations

• Complying with applicable UAE laws

• Managing accounting or reporting requirements

• Maintaining necessary records, which may be stored for up to 3 years or as required by law

We may anonymize personal data for statistical or analytical purposes.

6. Who Has Access to Your Personal Data?

We do not sell or share your personal data with third parties for marketing purposes.

Your personal information is used exclusively by Prison Island UAE and trusted service providers supporting essential website functions (e.g., payment processors, booking systems, email platforms).

All partners follow strict confidentiality and data protection requirements.

7. How We Protect Your Personal Data

We take appropriate technical and organizational measures to safeguard your information, including:

• Secure communication protocols (HTTPS)

• Encrypted data transmission

• Regular system monitoring

• Access controls and internal security policies

If a suspected data breach occurs:

• We will notify the relevant UAE authority as required

• We will inform affected users if their rights or safety may be at risk

If you have an account or booking profile, please keep your login details confidential.

8. Contact Information

For any questions, or to access, delete, or modify your personal data, you may contact:

Prison Island UAE – Legal Department
Dubai, United Arab Emirates
Email: info@prisonisland.ae